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Give the task
somewhere
to land.

Two colleagues pass a plain folder between them during a handover

Use role labels to sketch primary and backup responsibility for three everyday tasks. The same role cannot be its own backup.

A DRAFT TO AGREE WITH YOUR TEAM

One first step.
One clear fallback.

Desk, Coordinator and Deputy are sample role labels. Discuss who fills each role, what access they need and whether they accept the arrangement.

01Service enquiriesA new message through your public contact point.
02Existing conversationsAn ongoing exchange that needs its context kept together.
03Access reviewChecking who can use the channel when the team changes.
DRAFT

A conversation
to have together.

Choose a primary and a backup option for each task.